Complaints Procedure
Complaints Procedure
At Green Street Dental Practice, we are committed to providing high-quality dental care and excellent patient service.
If you are unhappy with any aspect of your care, treatment or experience at the practice, we want to hear from you so we can investigate your concerns fairly, promptly and respectfully.
Making a complaint will not affect your future care or treatment in any way.
How to Make a Complaint
If you wish to make a complaint, please contact the practice as soon as possible.
Complaints can be made:
- In person at the practice
- By telephone
- By email
- In writing
Where possible, we encourage patients to raise concerns directly with the practice first so we have the opportunity to resolve the issue quickly and effectively.
Practice Complaints Manager
Our Complaints Manager is:
Dr Shraddha Innani
Green Street Dental Practice
244 Green Street
London
E7 8LE
Telephone: 020 8472 0504
What Happens Next?
We aim to acknowledge complaints promptly, usually within 2 working days where possible.
Your complaint will be investigated carefully and confidentially by the appropriate member of the team.
We may contact you for further information or invite you to discuss your concerns in more detail if appropriate.
We aim to provide a full response within a reasonable timeframe depending on the complexity of the matter.
NHS Dental Complaints
If your complaint relates to NHS dental treatment and you do not wish to complain directly to the practice, you may contact NHS England.
Telephone: 0300 311 2233
Website:
https://www.england.nhs.uk/contact-us/
Private Dental Complaints
If your complaint relates to private dental treatment and you are not satisfied with the outcome of the practice investigation, you may contact the Dental Complaints Service.
Telephone: 020 8253 0800
Website:
https://www.dentalcomplaints.org.uk/
General Dental Council (GDC)
The General Dental Council regulates dental professionals in the UK.
If you believe a dental professional may have failed to meet professional standards, you can contact the GDC directly.
Website:
https://www.gdc-uk.org/
Parliamentary & Health Service Ombudsman
If your NHS complaint has not been resolved satisfactorily, you may contact the Parliamentary and Health Service Ombudsman.
Telephone: 0345 015 4033
Website:
https://www.ombudsman.org.uk/
When Should I Make a Complaint?
Complaints should normally be made within 12 months of the issue arising or from the date you became aware of the matter.
However, this timeframe may be extended where there is a valid reason why you could not raise the complaint sooner.
Confidentiality
All complaints are handled confidentially and in accordance with data protection and patient confidentiality requirements.
Contact Us
Green Street Dental Practice
244 Green Street
London
E7 8LE
Telephone: 020 8472 0504
Policy Review
This Complaints Procedure is reviewed periodically to ensure compliance with current NHS guidance, GDC standards and patient care requirements.
Last Updated: May 2026